FAQ's

Delivery Charges and Shipping Policy

  • Free Standard Shipping: Enjoy free shipping on orders over PKR 4,000 within Pakistan.
  • Standard Shipping Fee: Orders below PKR 3,999 will incur a PKR 300 shipping charge.
  • Premium Shipping: Faster delivery is available at an additional cost.
  • Delivery Locations: We deliver to residential or commercial addresses only, excluding PO boxes.
  • Delivery Attempts: Our courier partners will make two attempts to deliver your order.
  • Signature Required: A signature is mandatory upon delivery to ensure secure receipt.

Payment Methods

You can pay securely using the following methods:

  • Cash on Delivery (COD)
  • Bank Transfer
  • JazzCash, NayPay, and SadaPay
  • Credit/Debit Cards

All payments are accepted in Pakistani Rupees (PKR) only.

Delivery Time

  • Faisalabad Orders: Delivered the next day.
  • Major Cities (e.g., Lahore, Islamabad, Rawalpindi): 3-4 business days.
  • Other Locations: Delivery times may vary.

Track your order status online or contact our customer service team for updates.

Security and Privacy

We safeguard your data using SSL (Secure Socket Layer) technology, ensuring all personal information, including payment details, is encrypted and protected from unauthorized access.

Order Status

You can track your order status on our website using the order number provided in your confirmation email.

  • Pending: Your order has been received.
  • Phone Verified: A representative has confirmed your order.
  • Order Shipped: Your order is on its way, and you’ll receive a tracking number.
  • Order Complete: Your order has been delivered and signed for.
  • Order Cancelled: If canceled, you’ll receive an email with the reason.

Invoice

Invoices are sent via email in PDF format upon shipment. You can also download your invoice using your order number.

Size Guide

Our size charts, available in inches, ensure a perfect fit. Measure yourself with a tape measure and compare with our charts for accuracy.

Out of Stock Items

We strive to restock popular items quickly. Follow us on social media for updates or contact our customer service team for availability inquiries.

Non-Goals Wear Products

We cannot process returns or exchanges for items not purchased from Goals Wear. Ensure all returns include original packaging and tags.

Returns and Exchanges

  • Eligible within 14 days of delivery for unused, non-sale items.
  • Contact our customer service team for instructions.
  • Shipping costs for returns/exchanges are the customer’s responsibility.

Order Cancellation

  • Customer-Initiated Cancellations: You can cancel your order within 24 hours of placement if it hasn’t been processed.
  • How to Cancel: Notify us via Call/WhatsApp/Email/Insta/FB before your order is shipped.
  • Store-Initiated Cancellations: We reserve the right to cancel orders for reasons like stock unavailability, incomplete details, or non-verification of payment.